WhatsApp Business API for Hotels and Hospitality
Guests expect quick, personal service, and they would rather message than call. With the WhatsApp Business API, a hotel can confirm bookings, run a digital concierge, upsell rooms and services, and collect reviews, all in the guest's own language.
How for hospitality businesses use the WhatsApp Business API
- Booking confirmations and reminders. Confirm reservations and send pre-arrival reminders with directions and check-in details
- Pre-arrival check-in and upsells. Offer early check-in, room upgrades and add-ons before the guest arrives
- In-stay concierge. Let guests request housekeeping, room service or local tips in chat
- Checkout and invoicing. Share the bill and a fast checkout without a queue at the desk
- Reviews and feedback. Ask for a review at the right moment and catch issues before they reach public sites
- Offers and loyalty. Invite past guests back with seasonal offers
Sample messages you can send
Booking confirmed
Hi {name}, your stay at {hotel} from {checkin} is confirmed. Tap for directions and check-in details.
Hi {name}, your stay at {hotel} from {checkin} is confirmed. Tap for directions and check-in details.
Upsell
{name}, would you like to arrive early? Check in from 11am for {price}. Reply YES to add it.
{name}, would you like to arrive early? Check in from 11am for {price}. Reply YES to add it.
Review
We hope you enjoyed your stay, {name}. Would you share a quick review? It really helps us.
We hope you enjoyed your stay, {name}. Would you share a quick review? It really helps us.
Why kwiqreply for for hospitality
kwiqreply runs a concierge chatbot, broadcasts for offers and a shared inbox for the front desk, with multi-language support that suits international guests.See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
Can guests message in their own language?
Yes. kwiqreply supports multiple languages, which is ideal for hotels serving international travellers.
Does it replace our booking system?
No, it works alongside it. WhatsApp handles the guest conversation while your PMS keeps the records.
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