What is WhatsApp shared inbox?
A WhatsApp shared inbox is a team workspace where multiple agents handle conversations from one WhatsApp number together, with assignment, tags, notes and customer history.
Why WhatsApp shared inbox matters
The WhatsApp Business app only supports a few devices; a shared inbox lets a whole team reply professionally from one official number.
Example
Five support agents work the same WhatsApp number, each picking up assigned chats with full context in the shared inbox.
Related terms
- WhatsApp shared inbox (feature)
- WhatsApp automation
- WhatsApp Business API
- Full WhatsApp Business API glossary
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
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How many agents can use a WhatsApp shared inbox?
As many as your platform plan allows, all working from one number.