WhatsApp Feedback Request Templates for Ecommerce Stores (6 Examples)
After the order arrives is the perfect moment to ask. These WhatsApp feedback request templates are written for online stores.
6 WhatsApp feedback request templates for ecommerce stores
Copy any template and paste it into kwiqreply. Replace each {{variable}} with your own field.
MarketingQuick rating
Hi {{1}}, how was your experience with order #{{2}}? Tap a reply to let us know.
GreatOkayPoor
MarketingProduct review
Hi {{1}}, hope you're enjoying your {{2}}! A quick review would really help other shoppers.
Leave a review
MarketingDelivery feedback
Hi {{1}}, did order #{{2}} arrive on time and in good condition?
YesNo
MarketingNPS
Hi {{1}}, on a scale of 0 to 10, how likely are you to recommend {{2}}? Just reply with a number.
MarketingReview for reward
Hi {{1}}, leave a quick review of your {{2}} and get {{3}} off your next order.
Review and save
MarketingRepeat-buyer check
Hi {{1}}, you've ordered from us a few times now, thank you! Anything we could do better?
Tips for ecommerce stores
- Ask after delivery, while the product is fresh in mind.
- A small reward lifts review rates without feeling forced.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
When should an online store ask for feedback?
Soon after delivery. WhatsApp replies are effortless, so response rates are far higher than email.
Same templates for other industries
Clinics & HealthcareHotels & HospitalityRestaurantsSalons & SpasGyms & Fitness StudiosCar Service & SalesSchools & Coaching
Related reading:
1 - All WhatsApp feedback request templates