What is WhatsApp chatbot?
A WhatsApp chatbot is automated software that replies to customers on WhatsApp, answering questions, qualifying leads or completing tasks, and handing off to a human when needed.
Why WhatsApp chatbot matters
A chatbot handles common questions instantly, around the clock, cutting response times and freeing your team for the cases that need a person.
Example
A bot answers where is my order, shares a tracking link, and routes anything it cannot solve to an agent.
Related terms
- WhatsApp chatbot software
- WhatsApp Flows
- WhatsApp interactive message
- Full WhatsApp Business API glossary
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
Do I need to code a WhatsApp chatbot?
No. Platforms like kwiqreply offer no-code chatbot builders and AI agents.