WhatsApp Re-engagement Templates for Ecommerce Stores (6 Examples)
Winning back a past customer costs less than finding a new one. These WhatsApp re-engagement templates are written for online stores.
6 WhatsApp re-engagement templates for ecommerce stores
Copy any template and paste it into kwiqreply. Replace each {{variable}} with your own field.
MarketingWe miss you
Hi {{1}}, we've missed you at {{2}}! Here's {{3}} to welcome you back. Valid until {{4}}.
Shop now
MarketingNew arrivals
Hi {{1}}, lots is new at {{2}} since your last visit. Come take a look!
See what's new
MarketingPoints expiring
Hi {{1}}, you have {{2}} reward points expiring on {{3}}. Use them before they're gone!
Redeem
MarketingPersonalised pick
Hi {{1}}, based on what you loved before, we think you'll like {{2}}.
View
MarketingWin-back offer
Hi {{1}}, here's {{2}} off to come back to {{3}}. Use code {{4}}.
Claim offer
MarketingLast chance
Hi {{1}}, this is our last note. If you'd like to return, here's {{2}} off, just for you.
Use offer
Tips for ecommerce stores
- Lead with a genuine reason to return, often an offer.
- Keep it to a short sequence to avoid opt-outs.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
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How do online stores win back customers on WhatsApp?
A short sequence with a clear offer and personalised picks brings lapsed customers back cost-effectively.
Same templates for other industries
Gyms & Fitness StudiosSalons & SpasEdTech & Online CoursesSubscriptions & MembershipsHotels & ResortsBeauty & CosmeticsRestaurants
Related reading:
1 - All WhatsApp re engagement templates