WhatsApp Customer Re-engagement
Winning a new customer costs far more than reactivating one you already have. A well-timed WhatsApp message reminds lapsed customers you exist, and reopens a conversation that email often cannot.
How it works with kwiqreply
What you get
Segmented campaigns
Target customers by last purchase, activity or interest.
Personalised offers
Include the customer's name and a relevant reason to return.
Broadcast at scale
Reach a whole segment at once with approved templates.
Two-way conversations
Replies land in a shared inbox so the chat can continue.
Why it works on WhatsApp
- Cheaper than acquiring new customers
- Reopens a direct line on a channel people read
- Feels personal rather than mass-marketed
- Drives repeat purchases from existing contacts
Re Engagement by industry
See ready-made, sector-specific templates you can copy into kwiqreply:
Templates: grab the full WhatsApp re-engagement templates library, or browse all WhatsApp message templates.
More use cases: explore every way to use the WhatsApp Business API with kwiqreply.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
What is WhatsApp re-engagement?
It is reaching out to customers who have gone quiet with a relevant message to bring them back, sent on WhatsApp rather than email.
Do I need opt-in to message them?
Yes. You can message customers who opted in to WhatsApp from your business, which kwiqreply helps you manage.
Can I personalise win-back messages?
Yes. Pull in the customer's name and tailor the offer to their history for a better response.
Can I send to a whole segment at once?
Yes. Broadcast an approved template to a segment, and handle the replies in a shared inbox.