WhatsApp Delivery Update Templates for Ecommerce Stores (6 Examples)
Delivery updates cut the where-is-my-order load for online stores. These WhatsApp delivery update templates are written for ecommerce.
6 WhatsApp delivery update templates for ecommerce stores
Copy any template and paste it into kwiqreply. Replace each {{variable}} with your own field.
UtilityShipped
Good news {{1}}! Your order #{{2}} has shipped. Estimated delivery: {{3}}.
Track order
UtilityOut for delivery
Hi {{1}}, your order #{{2}} is out for delivery today between {{3}}. Please be available to receive it.
Track
UtilityDelivered
Order #{{1}} delivered, {{2}}! We hope you love it. Anything not right? Just reply.
UtilityDelayed
Hi {{1}}, order #{{2}} is slightly delayed and will now arrive by {{3}}. Sorry for the wait!
Track
UtilityAddress confirm
Before we dispatch order #{{1}}, please confirm your address: {{2}}. Reply YES or send the correct one.
Confirm
UtilityFailed delivery
Hi {{1}}, we tried to deliver order #{{2}} but missed you. Tap to reschedule.
Reschedule
Tips for ecommerce stores
- Proactive tracking removes most where-is-my-order tickets.
- Address confirmation before dispatch cuts failed deliveries.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
Do delivery updates reduce support tickets?
Yes. Proactive WhatsApp tracking answers the where-is-my-order question before customers ask.
Same templates for other industries
Related reading:
1 - All WhatsApp delivery update templates