WhatsApp Delivery Update Templates (10 to Cut WISMO Tickets)

June 23, 2026

Looking for done-for-you delivery update? See how WhatsApp Delivery Notifications with kwiqreply works, then come back for the templates.

Most delivery questions are the same one: where is my order? Proactive WhatsApp updates answer it before customers ask, which cuts support tickets and failed deliveries. Here are ten delivery update templates you can copy and send. These are Utility messages tied to an order.

Category: Utility. Delivery updates relate to a specific order, so they qualify as Utility messages.

10 WhatsApp delivery update templates

Copy any template below and paste it into kwiqreply. Replace each {{variable}} with your own field.

UtilityShipped

Good news {{1}}! Your order #{{2}} has shipped and is on its way. Estimated delivery: {{3}}.

Track order

UtilityOut for delivery

Hi {{1}}, your order #{{2}} is out for delivery today between {{3}}. Please be available to receive it.

Track

UtilityDelivered

Your order #{{1}} has been delivered, {{2}}! We hope you love it. Reply if anything's not right.

UtilityDelayed

Hi {{1}}, your order #{{2}} is slightly delayed and will now arrive by {{3}}. Sorry for the wait!

Track

UtilityAddress confirm

Before we dispatch order #{{1}}, please confirm your address: {{2}}. Reply YES or send the correct one.

Confirm

UtilityCOD confirm

Hi {{1}}, your COD order #{{2}} ({{3}}) ships soon. Please confirm you'll be available to receive and pay.

Confirm

UtilityFailed delivery

Hi {{1}}, we tried to deliver order #{{2}} but missed you. Tap to reschedule a convenient time.

Reschedule

UtilityPickup ready

Hi {{1}}, your order #{{2}} is ready for pickup at {{3}}. We're open {{4}}.

Directions

UtilityIn transit

Update on order #{{1}}, {{2}}: it's reached {{3}} and is moving toward you. ETA: {{4}}.

Track

UtilityProof of delivery

Order #{{1}} delivered to {{2}} at {{3}}. Thank you for shopping with us!

Tips to get your templates approved

Pick the right category. Marketing, Utility or Authentication. Meta checks this, and it affects your cost.
Keep Utility non-promotional. Utility templates must relate to a specific transaction, not an offer.
Use variables, not personal data in the sample. Submit with placeholder examples for each {{variable}}.
Only message opted-in contacts. It protects your quality rating.
Add buttons where they help. Quick-reply and call-to-action buttons lift response.

See kwiqreply for yourself

kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.

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Frequently asked questions

Will delivery updates reduce support tickets?

Yes. Proactive tracking on WhatsApp removes most where-is-my-order queries before they reach your team.

Are delivery updates charged?

They are Utility messages, which cost less than Marketing. Replies inside the 24-hour window are free.

Delivery update templates by industry

Need templates tailored to your sector? See these focused collections:

Ecommerce Logistics Food Delivery Furniture Pharmacy Fashion & Apparel Electronics & Gadgets Florists & Gifts

More template collections:

1 - Order confirmation

2 - Abandoned cart

3 - Appointment reminder

4 - All WhatsApp message templates