WhatsApp Order Confirmation Templates (10 Ready to Use)

June 23, 2026

Looking for done-for-you order confirmation? See how WhatsApp Order Notifications with kwiqreply works, then come back for the templates.

An order confirmation is the first message a customer expects after they buy. Sent on WhatsApp, it gets opened almost every time. Here are ten order confirmation templates you can copy, customise and send. These are Utility templates, so they are cheaper than marketing and ideal for transactional updates.

Category: Utility. Order confirmations relate to a specific purchase, so they qualify as Utility messages, which cost less than Marketing.

10 WhatsApp order confirmation templates

Copy any template below and paste it into kwiqreply. Replace each {{variable}} with your own field.

UtilityOrder confirmed

Hi {{1}}, thanks for your order! Order #{{2}} is confirmed and we're getting it ready. We'll let you know the moment it ships.

Track order

UtilityOrder with summary

Hi {{1}}, your order #{{2}} is confirmed. Total: {{3}}. Estimated delivery: {{4}}. Thanks for shopping with {{5}}!

UtilityCash on delivery

Hi {{1}}, your COD order #{{2}} for {{3}} is confirmed. Please keep the exact amount ready at delivery.

UtilityPayment received

Payment received, {{1}}! Your order #{{2}} of {{3}} is confirmed and will ship within {{4}}.

UtilityWith invoice

Hi {{1}}, order #{{2}} is confirmed and your invoice is attached. Questions? Just reply here.

UtilityFood order

Thanks {{1}}! Your order from {{2}} is confirmed and being prepared. Estimated ready time: {{3}}.

UtilitySubscription started

Welcome aboard, {{1}}! Your {{2}} plan is active. Your next renewal is on {{3}}.

Manage plan

UtilityService booking

Hi {{1}}, your booking for {{2}} on {{3}} is confirmed. We look forward to seeing you!

Reschedule

UtilityWith tracking link

Hi {{1}}, order #{{2}} confirmed! Track it anytime here: {{3}}.

Track order

UtilityMulti-item order

Hi {{1}}, we've received your order #{{2}} ({{3}} items, {{4}}). You'll get an update when it's on the way.

Tips to get your templates approved

Pick the right category. Marketing, Utility or Authentication. Meta checks this, and it affects your cost.
Keep Utility non-promotional. Utility templates must relate to a specific transaction, not an offer.
Use variables, not personal data in the sample. Submit with placeholder examples for each {{variable}}.
Only message opted-in contacts. It protects your quality rating.
Add buttons where they help. Quick-reply and call-to-action buttons lift response.

See kwiqreply for yourself

kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.

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Frequently asked questions

Is an order confirmation a Marketing or Utility message?

It is a Utility message because it relates to a specific transaction. Utility templates cost less than Marketing ones.

Can I add a tracking button to the template?

Yes. A call-to-action button with a tracking link is a great fit and lifts engagement.

Order confirmation templates by industry

Need templates tailored to your sector? See these focused collections:

Ecommerce Fashion Electronics Grocery Pharmacy Restaurant Orders Furniture Bookstores

More template collections:

1 - Abandoned cart

2 - Appointment reminder

3 - Payment reminder

4 - All WhatsApp message templates