WhatsApp Order Confirmation Templates for Ecommerce Stores (6 Examples)
For online stores, the order confirmation is the first message after checkout, and on WhatsApp it gets read. These order confirmation templates are written for ecommerce.
6 WhatsApp order confirmation templates for ecommerce stores
Copy any template and paste it into kwiqreply. Replace each {{variable}} with your own field.
UtilityOrder confirmed
Hi {{1}}, thanks for your order #{{2}}! It's confirmed and we're getting it ready. We'll let you know when it ships.
Track order
UtilityWith summary
Hi {{1}}, order #{{2}} confirmed. Total: {{3}}. Estimated delivery: {{4}}. Thanks for shopping with {{5}}!
UtilityPrepaid order
Payment received, {{1}}! Your order #{{2}} of {{3}} is confirmed and ships within {{4}}.
UtilityCOD order
Hi {{1}}, your cash-on-delivery order #{{2}} for {{3}} is confirmed. Please keep the exact amount ready.
MarketingCross-sell
Hi {{1}}, your order #{{2}} is in! Customers who bought it also loved {{3}}. Add it before we ship?
View
UtilityOrder edit window
Hi {{1}}, order #{{2}} is confirmed. Need to change the address or items? Reply within {{3}} and we'll help.
Tips for ecommerce stores
- Add a Track Order button to reduce where-is-my-order questions.
- A tasteful cross-sell on confirmation lifts average order value.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
Is an ecommerce order confirmation a Utility message?
Yes, it relates to a specific transaction. A cross-sell added to it becomes Marketing and needs opt-in.
Same templates for other industries
Related reading:
1 - All WhatsApp order confirmation templates