WhatsApp Delivery Update Templates for Logistics & Courier (6 Examples)
Couriers and 3PLs keep shippers and recipients informed at scale. These WhatsApp delivery update templates are written for logistics and courier companies.
6 WhatsApp delivery update templates for logistics & courier
Copy any template and paste it into kwiqreply. Replace each {{variable}} with your own field.
UtilityPickup scheduled
Hi {{1}}, your shipment {{2}} is scheduled for pickup on {{3}} between {{4}}. Please keep it ready.
UtilityIn transit
Update on shipment {{1}}: it has reached {{2}} and is on its way. ETA: {{3}}.
Track
UtilityOut for delivery
Hi {{1}}, shipment {{2}} is out for delivery today between {{3}}.
Track
UtilityDelivery attempt failed
Hi {{1}}, we attempted delivery of {{2}} but no one was available. Tap to reschedule or change the address.
Reschedule
UtilityProof of delivery
Shipment {{1}} delivered to {{2}} at {{3}}. Thank you for choosing us.
UtilityHold at branch
Hi {{1}}, shipment {{2}} is held at {{3}}. Collect it within {{4}} or reply to reschedule delivery.
Reschedule
Tips for logistics & courier
- Milestone updates (pickup, transit, out-for-delivery) reduce inbound calls.
- Reschedule options on failed attempts cut return-to-origin.
See kwiqreply for yourself
kwiqreply is a WhatsApp Business API platform and CRM built on the official WhatsApp Business API, with a shared inbox, automation, AI agents and transparent pricing. Start free or book a walkthrough.
Start free trial Book a demoFrequently asked questions
Can logistics companies send tracking on WhatsApp?
Yes. Send milestone updates as Utility messages so recipients always know where their shipment is.
Same templates for other industries
Related reading:
1 - All WhatsApp delivery update templates