WhatsApp COD Confirmation Templates (10 to Cut RTO)

June 23, 2026

Looking for done-for-you COD confirmation? See how WhatsApp COD Verification with kwiqreply works, then come back for the templates.

Confirming cash-on-delivery orders on WhatsApp cuts return-to-origin and failed deliveries by catching fake or unsure orders early. Here are ten COD confirmation templates you can copy and send. These are Utility messages tied to an order.

Category: Utility. COD confirmations relate to a specific order, so they qualify as Utility messages.

10 WhatsApp cod confirmation templates

Copy any template below and paste it into kwiqreply. Replace each {{variable}} with your own field.

UtilityConfirm COD order

Hi {{1}}, please confirm your cash-on-delivery order #{{2}} for {{3}}. Reply YES to confirm.

Yes, confirmCancel

UtilityWith amount

Hi {{1}}, your COD order #{{2}} is for {{3}}. Please keep the exact amount ready at delivery.

UtilityVerify before dispatch

Before we ship order #{{1}}, please confirm you'll be available at {{2}} to receive and pay. Reply YES.

Confirm

UtilityOut for delivery

Hi {{1}}, your COD order #{{2}} ({{3}}) is out for delivery today. Please keep cash ready.

UtilitySwitch to prepaid

Hi {{1}}, prefer to pay online for order #{{2}}? Tap below to pay now and skip cash on delivery.

Pay online

UtilityAddress confirm

Hi {{1}}, confirm the delivery address for your COD order #{{2}}: {{3}}. Reply YES or send the correct one.

Confirm

UtilityReduce RTO

Hi {{1}}, we want to make sure order #{{2}} reaches you. Is it still wanted? Reply YES to keep it.

YesNo

UtilityCOD confirmed

Thanks {{1}}! Your COD order #{{2}} for {{3}} is confirmed and will ship soon.

UtilityDelivery window

Hi {{1}}, your COD order #{{2}} will arrive between {{3}}. Please have {{4}} ready.

UtilityFailed reattempt

Hi {{1}}, we missed you for COD order #{{2}}. Tap to reschedule delivery at a convenient time.

Reschedule

Tips to get your templates approved

Pick the right category. Marketing, Utility or Authentication. Meta checks this and it affects your cost.
Keep Utility non-promotional. Utility templates must relate to a specific transaction.
Use placeholder examples for each {{variable}}. Submit sample values so Meta can review.
Only message opted-in contacts to protect your quality rating.

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Frequently asked questions

How does WhatsApp COD confirmation reduce returns?

Asking customers to confirm the order weeds out fake or unsure orders before dispatch, which lowers return-to-origin rates.

Should I offer prepaid as an option?

Yes. Offering a one-tap prepaid switch on the confirmation often converts COD orders to prepaid and reduces risk.

COD Confirmation templates by industry

Need templates tailored to your sector? See these focused collections:

Ecommerce Stores Fashion & Apparel Electronics & Gadgets Grocery & Quick Commerce Furniture & Large Items Pharmacies Bookstores Home Appliances

More template collections:

1 - Order confirmation

2 - Abandoned cart

3 - Appointment reminder

4 - All WhatsApp message templates